FAQ
Welcome to StopNShop’s Help Center!
We have answered some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out at info@stopnshopau.com
Ordering
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order after placing it?
A: We aim to ship our orders as soon as possible however, If your order hasn’t been processed yet, we may be able to make changes or cancel it. Contact us as soon as possible at info@stopnshopau.com
Shipping & Delivery
Q: How long does shipping take?
A: Most orders are processed within 1–2 business days. Delivery times vary by location but typically take 5–10 business days.
Q: Do you offer international shipping?
A: Currently, we ship within Australia. Stay tuned for updates as we expand our delivery network!
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to follow your package’s journey to your doorstep.
Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and secure gateways to protect your data.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery for most items in unused, original condition. Please contact us before returning an item.
Q: How do I request a refund or exchange?
A: Email us at info@stopnshopau.com with your order number and issue. We’ll guide you through the return process.
Products & Stock
Q: What if an item is out of stock?
A: If an item is out of stock, it will be marked accordingly on the product page. You can choose to be notified when it’s back!
Q: Are your products high quality?
A: Yes! We carefully source our products to ensure quality and customer satisfaction.