Return Policy

We want you to love your purchase! If you’re not completely satisfied, we’re here to help.

Returns

You have 14 days from the date of delivery to return an item.

To be eligible for a return:

The item must be unused, unworn, and in the same condition you received it.

It must be in the original packaging with all tags and accessories included.

You must provide a proof of purchase (receipt or order confirmation).

Non-Returnable Items

We do not accept returns for:

Gift cards

Sale or clearance items (unless faulty)

Personal care items or opened hygienic products

Return Process

Contact Us
Email our support team at info@stopnshopau.com with your order number and reason for return.

Approval & Instructions
Once your return is approved, we’ll provide instructions on how to send the item back to us.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method.

Refunds

Once your return is received and inspected:

Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping fees (if any) are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you’d like to replace an item, please return it and place a new order.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 3 days of delivery. We’ll make it right.

If you need any further help with a return, please contact us at - info@stopnshopau.com